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8 TECH SUPPORT STORIES. A MUST READ!


MOVE THE MOUSE!

I asked a user to move her mouse all the way to the right. They picked up the mouse physically and put it on the right side of her desk.

RIGHT CLICK!

I told the user to right click on the desktop to select properties. She replied that nothing was happening. I asked her again to do the same. She replied with the same answer. When I went to her desk, she had written the word CLICK on a paper on her desk.

LAPTOP NOT WORKING!

A user was once shouting at me that her laptop was not working even though she hit the keys and tried the touch pad. I run down to her, she shows her laptop still shouting that I wasn’t working properly and couldn’t do my job etc. I look at her laptop, switch it on, turn around and leave the room.

OUTAGE PROBLEM!

A user once asked if they could download “download the Internet” in case there was a power outage and they could still use it.

COMPUTER WON’T TURN ON!

Once, a user said that her computer won’t turn on. I asked her to check the CPU button, monitor button, the cords to make sure that they are secure and tight at the back of the computer and the power outlet. She said that she has and it still won’t turn on. I go to her room and saw that the computer chords were secure to the power strip, the power strip was not plugged into the wall.

DELETED THE INTERNET!

I asked one of the users that if she was sure that the internet connection seems to be the problem, as it was still working alright. She looked like she was offended. She screamed, “CAN’T YOU SEE SIR, THEY DELETED INTERNET FROM MY COMPUTER!!!”  Turned out her Internet Explorer was deleted and changed to Google Chrome. She had no idea what Chrome was.

MY PC IS SCREAMING AT ME!

One user called and said, “My PC is screaming at me.” It was found that the computer was actually beeping because the keyboard had several buttons held down.

 

This one is a little different.

It was my day off and I was at home. My phone suddenly rang. It was my mom.

Mom: Do you have a minute son? My internet seems to not work nor the computer and the table. I was thinking if you could come by over at dinner and have a look at it. I bought chicken, wine, cheese and I was making a…”

In the middle of her speaking I had already fixed it. I worked at the telcom and I had remote access to my tools, so when I saw that there was no IP address I reset the modem and the router. It was all done.

Me: Magic! It is done. You are online now.

Mom:  Huh? Oh you’re right. (Sounding low) Thank you. That was quick. I guess I won’t trouble you to come over then.


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